Daily life · Sweden
Consumer Rights
Some of Europe's strongest protections
Complaints
Your Rights as a Consumer
Sweden has strong consumer protection laws. Products must last a 'reasonable time' and you have up to 3 years to complain about defects.
- Complaint period
- 3 years from purchase (Konsumentköplagen)
- Return period
- 14 days for distance/online purchases (ångerrätt)
- Advice
- Konsumentverket (Swedish Consumer Agency)
- Helpline
- Hallå konsument (municipal advisors)
- Disputes
- ARN — free dispute resolution board
- Contact the seller in writing about the defect
- Reference Konsumentköplagen (Consumer Purchase Act)
- Call Hallå konsument for free advice
- File a complaint with ARN if the seller refuses
- Use the EU Online Dispute Resolution platform for cross-border purchases
Official sources
Online Shopping
Online Shopping Rights
Online shopping in Sweden is protected by the Distance and Off-Premises Contracts Act. You have strong cancellation rights.
- Cancellation period
- 14 days from delivery (ångerrätt)
- Return shipping
- Often free (seller must state if not)
- Klarna protection
- Pay-later disputes handled by Klarna directly
- EU cross-border
- Same 14-day rights for EU purchases
- Payment protection
- Chargeback rights via your bank for fraud
- Check the seller's return policy before ordering
- Exercise ångerrätt within 14 days if you change your mind
- Notify the seller in writing of your cancellation
- Return the item within 14 days of notification
- Contact Klarna directly for disputes on Klarna purchases
Official sources
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